IT Management

# Insightful services that matter

IT Management

With TCI RED Insights, TCI offers comprehensive monitoring and insight into to your network and its connected systems and devices. TCI RED Insights are our systems and device management and monitoring services - ensuring continuous, secure, and flexible access to your critical data.

TCI RED Remediation services are provided the way you choose. Remediation services may be provided either as a maintenance support basis or on a time and material basis.

Remote Monitoring

As part of our TCI RED Insights, TCI RED Remote Monitoring services help keep your systems that affect your bottom line running efficiently. TCI RED Remote Monitoring is your starting point in having the peace of mind that your organization's critical systems are operating as expected.

  • Server, Desktop, and Laptop Monitoring
  • Wireless Sensor and Device Monitoring
  • Network Circuit and Pathway Monitoring
Managed Network

With a TCI RED Managed Network, TCI is able to remotely program, monitor, and maintain your TCI provided cloud-enabled network equipment, such as firewalls, switches, and access points. Setup and changes to programming (such as quality of service, vpn, vlan, and ssid setup) can be done in mere minutes. Firmware and security threat signatures are automatically updated. When equipment is offline or having issues, we receive notification and are able to remediate the issue. Paired with our TCI RED Maintenance services, we are able to provide you with the best managed solution to keep your network running.


Managed Backup

Are you worried about your business' continuation in case of a theft, fire, or weather related disaster?  If not, you should be! TCI RED Managed Backup helps your business stay in business. Have your local and remote archived backups setup and managed by TCI. TCI RED Managed Backup is designed for high performance backup and recovery. TCI RED Managed Backup protects your critical business data automatically and can save data locally or to hosted storage.

Asset Tracking

Use TCI RED Asset Tracking to:

  • View configuration information
  • Prepare comprehensive inventory tracking reports and tracking asset changes
  • Track software license compliance
  • Audit software and hardware changes and confirm expected state is actual state.
Remote Control

TCI RED Remote Control provides remote support, maintenance and user assistance so TCI techs or you can remotely control a workstation or server from the TCI RED Dashboard as though they are sitting in front of it!

Mobile Device Management

TCI offers comprehensive management of your organization's mobile devices. With TCI RED Mobile Device Management, your mobile devices can be secured in case of theft or loss with locate device, remote wipe, remote passcode setting, and remote lock capabilities. Also, basic information about the device can be monitored. Even Bring Your Own Device (BYOD) capabilities can be secured to protect valuable organizational data on employee-owned mobile devices.

Mail Archiving

The ever-growing volume of email puts more and more strain on an organization’s email infrastructure. TCI RED Mail Archiving relieves the burden on groaning email infrastructures, removing or delaying costly investments in hardware upgrades and saving the maintenance headaches of reliably maintaining important email.

Email contains some of the most valuable information within an organization, providing a record of internal and external communications across the company over a period of years. TCI RED Mail Archiving’s advanced easy to use search mechanisms, along with manual or automatic tagging of messages, makes it simple for customers to find the information they are looking for.

Managed DNS

When people flood your website after major news breaks, when you launch a new product during the biggest game in sports or when you simply need to know your web presence will be available 24/7, TCI RED Managed DNS ensures that your site will stay up and run at peak performance -- no matter what level of traffic you get. Who are you trusting with your website or web application uptime? Stop taking chances and start talking to us about TCI RED Managed DNS.


IT Services