The modern office experience is a lot different than it used to be. Along with the proliferation of remote workers, many businesses are also upgrading their business telephone systems to voice over internet protocol (VoIP). In addition to the many other benefits they offer, VoIP systems also make it easier for your office to go mobile. Here's what you should know about VoIP systems and how they can help your business.
While traditional business telephone systems routinely use landlines, VoIP uses your existing internet service to make and receive calls. Soundwaves are converted into digital signals, which are then transferred over the internet. Along with call services, VoIP also offers features like call forwarding, voicemail, voicemail-to-email, and find me/follow me.
When implementing a VoIP system, you can purchase compatible phone equipment for the office. However, your staff can also link personal mobile devices to the system, which means they can access calls, texts, and other information from anywhere with an internet connection.
Enhanced mobility means that your staff can answer calls from just about anywhere. If you're transitioning to a remote workplace, your team can use their existing mobile devices to access VoIP phone features and functions. You won't need to worry about buying new equipment, and you can rest easy knowing workers have all the essential phone features they need at their disposal.
Improved mobility also means a lower risk of missed calls. Calls to your office are easily re-routed to personal devices using VoIP, which means staff can answer calls, even when they're out of the office. This ensures your clients remain satisfied by the services they receive, while your staff can be as productive as possible during the day.